The Greenleaf Center for Servant Leadership at Seton Hall University, a nonprofit organization whose mission is to advance the awareness, understanding and practice of servant leadership by individuals and organizations, has named Service Access & Management (SAM) as the 2024 Servant-Led Organization.

Founded more than 26 years ago, SAM is a 900 plus person company that provides human services and management services in all 67 counties of Pennsylvania and 8 in New Jersey.

SAM’s mission is to help people throughout its service area enhance the quality of their lives by effectively and efficiently managing and/or providing needed, accessible and individually satisfying human services.

“We are very honored to be chosen for this award as it reflects on our entire organization and all the people who work hard to focus on the well-being of the people we serve. ‘Service before self’ is becoming the mantra of our time. We believe adopting this mantra will give us a competitive edge, and in turn, have a measurable impact on society and the communities we serve.  When people walk through our doors, we want them to feel the difference of a “servant-led” versus a “traditional” leadership environment; we want people to feel safe, to feel heard, to feel empowered.” said Mary Ann Kowalonek, SAM’s President and CEO.

Along with Service Access & Management, the Greenleaf Center will induct a group of esteemed leaders whose dedication to serving others has inspired positive change and shaped the future of organizations and communities worldwide at an event October 16^th at Seton Hall University.

According to The Greenleaf Center, “The Hall of Fame is more than just a celebration; it’s a testament to the enduring power of servant leadership in transforming lives and organizations.”

Service Access & Management, Inc. (“SAM”) is providing notice of a data security incident that may have impacted some of its clients’ protected health information (“PHI”). SAM provides case management services for youth and families throughout Pennsylvania and New Jersey.

What happened:
On July 5, 2024, SAM discovered suspicious activity on its systems. As soon as SAM identified this suspicious activity, it implemented its incident response protocols, began an investigation, and engaged independent computer forensic specialists to assist. The investigation determined that an unauthorized actor gained access to SAM’s systems for a limited period of time and that some data may have been impacted. On July 29, 2024, this process determined that some personal information may have been impacted. At this time, there is no indication that any personal information has been misused.

What We Are Doing:
SAM has taken steps to prevent a similar incident from occurring in the future, including putting additional security controls in place and is conducting a thorough review of its existing security infrastructure. SAM is working to identify impacted individuals and will be mailing letters to any impacted individual for whom there is contact information. This letter will contain more information about the incident, steps taken in response, and resources that will be made available to impacted individuals. If an individual’s Social Security number was affected, credit monitoring and identity restoration services will be provided at no cost.

What You Can Do:
Individuals should remain vigilant for incidents of identity theft or fraud by reviewing bank accounts and other financial statements, as well as credit reports, for suspicious activity. Incidents of identity theft should be reported to law enforcement or the attorney general. Recommendations by the Federal Trade Commission regarding identity theft protection and details on how to place a fraud alert or a security freeze on a credit file can be found at www.identitytheft.gov.

For more Information
Please call 1-(877) 225-2036 Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time with any questions. We take seriously the privacy and security of all information in our respective care, and deeply regret any inconvenience or concern that this matter may cause.