SAM WILL

Recruit and Retain the Best People Grow

• SAM has a Comeback Club that is comprised of employees that have left and since returned to work at SAM. SAM welcomed 19 staff members back in 2025/2026.
• SAM is happy to share a 95% retention rate for the period of April 2026 to June 2026.
• SAM is proud to share that currently we employ 107 credentialed, and certified staff: 8 Community Health Workers, 36 Master Case Managers, 21 Master Supervisors, 5 Mentors, 7 Servant Leader Champions, and 30 National Association of Dually Diagnosed.

Grow

• The IDD Supports Coordination Service Line proudly announces expansion into 4 Counties in New Jersye. We are excited to now offer services in 13 Counties in New Jersey
• Housing Services at SAM have expanded into Clearfield/Jefferson Counties and will be employing two full time staff members.
• Our Finance Team is excited to begin services in Wayne County with the Children and Youth and Behavioral/Developmental Programs.
• The Administrative Entity Services at SAM have expanded services in York, Adams, and Cambria County.
• Exciting news that SAM’s partnership with Schuylkill County Society for Pediatric Orthopedics expanded in June 2026.
• SAM’s social media footprint has expanded! With an audience of 4,775, SAM experienced a 4.3% increase with 208 new followers across the platforms of Instagram, Facebook, LinkedIn, X, Threads, and Tik Tok. Follow us and see all the cool things happening at SAM!

Improve Service Quality 

• In the months of April, May and June 2026, SAM trained staff on the PennDOT resource called Find My Ride to address barriers in transportation identified in SAM’s Accessibility Plan for 2025/2026.
• The services of Mental Health Case Management received zero citations in recent auditing conducted by the Office of Mental Health and Substance Abuse Services in Huntingdon, Mifflin, and Juniata Counties.
• The Berks County Mental Health Case Management services achieved a 100% compliance score following an audit by the Community Care Behavioral Health Managed Care Organization.
• SAM’s Early Intervention Services provided access to children and families with a 96.4% completion rate of individual and family service plans within 45 days of referral.
• Quarterly at SAM, we solicit feedback from staff to monitor our internal service quality. Supporting our staff by offering quality IT, People Operations, Fiscal, Compliance, and Learning and Development services insures minimal disruption in case management activity. The feedback received during this period tells us that staff are highly satisfied with these services. Results indicate:
  • Finance 99% (454 Responses)
  • People Operations 99% (468 Responses)
  • IT 100% (462 Responses)
  • Compliance100% (590 Responses)
  • L&D 99% (449 Responses)

Prepare for a Long Future 

• SAM Satisfaction data from individual and family surveys is showing a 100% satisfaction rate through the period of July 2025 to June 2026 in the Early Intervention and Mental Health Services.
• SAM proudly announces that in April 2026 the SAM Safety Committee has been certified by the Pennsylvania Department of Labor and Industry.
• 45 SAM staff were approved and will be presenting workshops at the 2026 National Association of Case Management Annual Conference in Atlantic City, New Jersey in September 2026. SAM continues to partner with the National Association of Case Management (NACM). We believe in the vision to promote the professionalism of case management. SAM’s CEO/CFO serves as the NACM Board Chair, and we are Charter members which allows access to membership for all employees.
• Phase 1 of SAM’s Business Continuity Plan completed in June 2026!
• We believe that a strong Board of Directors serves as a fundamental element in ensuring a lasting future.  In June, we engaged an annual external board assessment. The insights gained indicate that our leadership team is highly committed and collaborates effectively with our Board of Directors. The board members are well-informed about the mission and vision, receive prompt and accurate operational and financial information, have access to educational resources, and follow a well-defined protocol that fosters sound governance and decision-making. Average rating for the board assessment is 4.56 out of 5.00 for 38 categories. Survey participants were first asked to rate their level of agreement with 38 positive statements about SAM to gauge their perceptions of organizational/board performance. Their responses were tabulated on a 1-to-5 scale, where 5 = strongly agree and 1 = strongly disagree. Statements were grouped into seven categories:
  • Knowledge of SAM’s mission/role/purpose
  • Involvement in organizational planning
  • Approve and monitor the organization’s work activities
  • Provide effective fiscal oversight
  • Enhance the organization’s marketing and public image
  • Select and orient new board members
  • Operate the board efficiently