SAM WILL
Recruit and Retain the Best People
- SAM’s retention rate from July 2026 to September 2026 was 95%! This high retention rate is an encouraging sign of workforce stability and provides a strong foundation for continuity in SAM’s services.
- SAM’s People Operations launched new professional growth cohorts, with 12 team members beginning the Master Supervisor pathway, 18 beginning the Master Case Manager pathway, and 13 participating in the Mentor pathway. These opportunities reflect our continued investment in developing leaders, strengthening professional expertise, and building peer support and connection across SAM!
- 99% of SAM’s management and leadership have successfully completed Servant Leadership in Action training! Our commitment to being a Servant Led Organization remains strong and a part of our everyday practices!
Grow
- SAM’s Children and Youth Services in Northumberland County, PA is expanding! We will be growing our team from six team members to fifteen over the upcoming months! SAM has also added services to the contract with Northumberland County, PA to include fiscal and expanded administrative entity services.
- SAM has expanded our contract with Lehigh County, PA to include court coordination services!
- Luzerne/Wyoming Counties has contracted with SAM to provide case mitigation services to the Older Adult Protective Services department!
Improve Service Quality
- The Office of Mental Health and Substance Abuse Services (OMHSAS) completed annual approval surveys for the Lycoming/Clinton, Tioga, and Schuylkill Counties SAM Mental Health Blended Case Management Program. The locations received a full year approval to operate with no deficiencies and no recommendations!
- The Community Wellness Long Term Services and Support program met Pennsylvania Health & Wellness’s quality benchmarks for the period of April 2026 to June 2026! The program is measured on nine quality measures and four measures related to the National Committee for Quality Assurance (NCQA) accreditation. All the quality measures were met or exceeded the benchmarks with four measures reported at 100%. Of the four NCQA standards, all were met or exceeded with two measures reported at 100%. These results highlight the program’s strong commitment to quality and provide a solid foundation for continued service excellence.
Prepare for a Long Future
- SAM deployed an Organizational Payers and Allies Satisfaction Survey in August 2026 to 62 stakeholders. Strong partner confidence in SAM was noted with a 97% satisfaction rating. Leading themes included strong staff dedication and support, exceptional expertise and dependable support, high service quality and professionalism, excellent responsiveness and partnerships resulting in operational impacts, and clear alignment with mission.
- The Early Intervention Service Line, Geisinger Community Health Workers Program, County Programs Housing Services, and the Advancing School Attendance Program achieved outstanding consumer and family satisfaction during the period of July 2026 to September 2026. These programs achieved 100% satisfaction on the Experience with SAM Survey! These results offer an encouraging affirmation of the positive experiences consumers and families reported across these programs.
- For the period of July 2026 to September 2026, the Mental Health, Early Intervention, and IDD/Supports Coordination services provided outreach and resources at 16 events across the state of Pennsylvania. Limited community awareness of available services may create barriers to accessing supports and resources and SAM is dedicated to assuring that information is visible and available! This outreach demonstrates SAM’s commitment to strengthening community connections and helping Pennsylvanians learn about available supports.
