Service & Access Management, Inc. (“SAM”) is providing notice of a data security incident that may have impacted some of its clients’ protected health information (“PHI”). SAM provides a number of human services for youth and families throughout Pennsylvania and New Jersey.

What happened:

On July 5, 2024, SAM discovered suspicious activity on its systems. As soon as SAM identified this suspicious activity, it implemented its incident response protocols, began an investigation, and engaged independent computer forensic specialists to assist. The investigation determined that an unauthorized actor gained access to SAM’s systems for a limited period of time and that some PHI may have been present on the impacted systems at the time of the incident. On January 31, 2025, this process determined which personal information may have been impacted. At this time, there is no indication that any personal information has been misused.

What We Are Doing:

SAM has taken steps to prevent a similar incident from occurring in the future, including implementing additional security controls, and conducting a thorough review of its security infrastructure. Additionally, SAM has identified the potentially impacted individuals and provided written notice along with the opportunity to enroll in credit monitoring and identity protection services at no cost for whom there is contact information. The letter received by potentially impacted individuals will contain more information about the incident, steps taken in response, and resources that will be made available.

What You Can Do:

Individuals should remain vigilant for incidents of identity theft or fraud by reviewing bank accounts, Explanation of Benefits and other financial statements, as well as credit reports, for suspicious activity. Incidents of identity theft should be reported to law enforcement or the attorney general. Recommendations by the Federal Trade Commission regarding identity theft protection and details on how to place a fraud alert or a security freeze on a credit file can be found at www.identitytheft.gov.

For more Information

Please call 1-877-425-9971 Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time with any questions. We take seriously the privacy and security of all information in our respective care, and deeply regret any inconvenience or concern that this matter may cause.