Welcome to Service Access and Management, Inc.! SAM for short. We are a not-for-profit human services organization serving over 14,000 people in communities throughout our commonwealth. SAM is dedicated to helping people throughout Pennsylvania enhance the quality of their lives by effectively and efficiently managing and/or providing needed human services. Click through our website to discover who SAM is, what we do for our consumers, what we do for communities, and what we could do for you!
Service Access & Management, Inc. (SAM, Inc.) its employees, and any individual representing the organization must, at all times, comply with all applicable laws and regulations. SAM, Inc. will not condone the activities of employees or representatives who achieve results or personal gains through violation of the law or unethical business dealings. This includes any payments for illegal acts, indirect contributions, rebates, and/or bribery. SAM, Inc. does not permit any activity that fails to stand the closest possible public scrutiny.
All SAM, Inc. staff, members of the Board, student interns, and volunteers serves in the capacity of representatives and ambassadors of the organization and as such will conduct all business well above the minimum standards required by law. Accordingly, these individuals must ensure that their actions cannot be interpreted as being, in any way, in contravention of the laws and regulations governing the SAM, Inc.'s operations.
These standards apply to all full-time and part-time employees (management, and staff), members of the Board of Directors, student interns, and volunteers of SAM, Inc., its divisions, its subdivisions, and contract employees hired through third-party agencies.
The purpose of SAM, Inc.'s Code of Ethical Conduct is to define expectations and to ensure that all individuals clearly understand their responsibilities, requirements, and compliant behavior written in policy.
For more information about SAM, Inc.'s Ethical Code of Conduct and Standards or
to report any concerns, please contact your family member's case manager or the
SAM Help/Complaint Line at toll free 1-877-780-0681.
Founded in Service
SAM isn't some huge conglomerate that does a bit of Case Management or Supports Coordination on the side. Human Services are what we do and we do them well. SAM began as a tiny 15-person team of individuals dedicated to improving human services in Pennsylvania. Now, more than 20 years later, that team has grown to nearly 600 individuals serving more than 14,000 Pennsylvania residents.
Known for Service
SAM's reputation within the human services field is stellar! In a recent report, over 90% of our consumers - the individuals whom SAM helps on a daily basis - said that they are satisfied or very satisfied with our service. County officials have offered testimonials validating the success that SAM has brought to their struggling human services.
Pride in Service
We have thousands of satisfied consumers whose lives are enriched thanks to the hard work of our staff. We are proud of our employees. Their dedication to the people they help each day are the main reason that SAM succeeds.
It is easy to be proud of our programs. It is another case entirely to justify that pride with outside accreditation. Our case management and crisis intervention services are reviewed and accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). SAM goes far beyond the annual state licensing standards and conforms to rigorous international standards of best practices for our programming.
Future in Service
SAM has been expanding its service area since 1997 when we moved beyond the boundaries of Berks County in south central Pennsylvania to neighboring Schuylkill County. Since then, we provide services to 58 additional counties and more than 25,000 consumers.
We continually look for methods to improve human services. Most recently, SAM completed an initiative to implement mobile case management more broadly throughout our organization. Supporting our case managers while they are mobile and out helping individuals in the community has increased efficiency and improved services.
Beyond high-quality human services, SAM can also provide support to counties in fiscal and administrative areas as well. Please visit our Management Services page for more information.
First Row (Left to Right):
Nan H. Haver
President & CEO
Dr. John G. Vafeas
Mary Ann Kowalonek
Vice President & CFO
Lori A. Hartman
Second Row (Left to Right):
Joseph A. Puc
Dr. Mary Rita Weller
The mission of Service Access & Management, Inc. is to help people throughout our service area enhance the quality of their lives by effectively and efficiently managing and/or providing needed, accessible and individually satisfying human services.